Shipping Information

I use Royal Mail for standard domestic and international shipments. Please note, the delivery times below are from when your order is packed and shipped, not from when the order is placed (I’m not Amazon), its just my wife and I packing orders, so sometimes there will be a delay in getting orders out

UK Shipping

1st Class Shipping for smaller items – £2.00 (1-2 working days)
1st Class Shipping for Boxed items – £4.00 (1-2 working days)
1st Class Shipping for Large Boxed items – £6.00 (1-2 working days)

Tracked / Signed for options are available at an extra cost

International Shipping

Items are shipped on an international standard delivery. This is not a tracked service so please bear that in mind when ordering. However it is extremely reliable and has a 99% success rate.

International Standard for smaller items – £4.40 (7-28 working days)
International Standard for Boxed items – £9.40 (7-28 working days)
International Standard for Large Boxed items – £12.40 (7-28 working days)

Europe Specific

Since the new Brexit rules have been in place, shipping to Europe has become a bit more challenging, however here’s everything you need to know and expect when ordering.

All orders being received into Europe will be expected to pay some form of TAX if that order exceeds 22 Euros, this can depend on the country. Orders exceeding 150 Euros will also need to pay customs charges on top. Royal Mail is proving to still be reliable but please allow up to a month for your parcel to arrive.

Please note that it is the responsibility of the receiver to pay any customs charges. If the parcel is returned back to us due to unpaid charges, your order will be refunded minus shipping costs.

Returns and Exchanges

If you’d like to return an item, that’s no problem. Just drop me an email to let me know within 14 days of receiving it. Then get it back in the post along with a note to the following address:

27 Lower Chapel Lane
Frampton Cotterell
BS36 2RL

Please remember to include a note inside the package with your full name, order number (if you have it) and a brief explanation whether you’d like an exchange or refund. If you’re returning and item for a refund, any free items that were included in your original order must also be returned otherwise this will reflect on the amount you are refunded. Postage prices cannot be refunded unless I made an error with your original order.

Customs and Charges

Please be aware that some countries charge taxes & duty on goods received into the country, It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to me. I will refund the cost of goods minus the shipping and any charges incurred while in transit.
In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so I recommend you look into any additional costs before you place your order.
DEAD Original cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.