Exchanges can be made if your item has noticeable damage/error that was made by the factory.
Please remember that no pin is perfect and no pin is the same as these are hand painted.
Please email DEAD@DEAD-original.com for any exchange related questions.
If you do have an address change you must email DEAD@DEAD-original.com immediately so that I can adjust.
If you have an address change and forget to notify me then we are not responsible for the location/retrieving of the item.
PLEASE REMEMBER THAT IF YOU REQUEST AN ADDRESS CHANGE, YOU LOSE PAYPAL BUYER PROTECTION IF YOU ARE STILL UNDER THE 6 MONTH PROTECTION PERIOD. PAYPAL REQUIRES THE SELLER TO SHIP TO THE ADDRESS ON THE PAYPAL ACCOUNT. IF YOUR ORDER IS £350+, DEADoriginal WILL NOT ACCEPT AN ADDRESS CHANGE. THIS IS FOR YOUR PROTECTION.
PreOrders for pins can take anywhere from 4-8 months (sometimes 12 if there are unforeseen delays) to finish.
During the pin making progress, I approve and reject colors/effects all the time which does cause extra wait time.
If you do not feel comfortable waiting, there is always a small amount of extra pins available once all preorders have shipped.
You can keep track of your pin production by following @DEAD_original on Instagram. If you do NOT have access to Social Media you may always inquire via email: DEAD@DEAD-original.com for updated on production